This chain of shops was, for many of us of modest means, the place where we disposed of the chore of clothes shopping. Alas most of the London branches of M & S have succumbed to the curse of piped music. A member of staff at this branch was horrified to hear that things had got so bad elsewhere but assured me that five flagship branches were music-free. These branches are also better staffed, with people available specifically to help customers.
My visit was for a jacket and trousers to cope with a sartorial emergency. Within five minutes, a cheerful committee was working on me; rejecting my first choice of jacket as too sombre, another as not quite fitting, then disappearing and returning with a few pleasant twill shirts in my size (apparently, I risked being in breach of some important rules of colour-combination). Tip top service.
London W1C 1AP